Welcome to Apna Health Expert. These Terms & Conditions govern your access to and use of our website, mobile application, and related services.
By registering, accessing, or interacting with Apna Health Expert, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our platform.
Use of the Platform
Apna Health Expert provides clinic management and appointment-related services, including:
- Appointment booking and management
- Patient queue tracking
- QR-based appointment access
- Clinic and staff management
- Business and performance analytics
Users agree to use the platform only for lawful and authorized purposes.
User Accounts
Users are responsible for maintaining the confidentiality of their account information and login credentials.
You agree to provide accurate and up-to-date information during registration and while using the platform.
OTP Verification
To ensure secure access, users may be required to verify their mobile number using OTP authentication services.
Clinic Responsibilities
Clinics and healthcare professionals are responsible for:
- Maintaining accurate appointment schedules
- Managing patient information responsibly
- Ensuring clinic details remain updated
- Handling patient interactions professionally
- Verifying the validity of doctors’ licenses, registrations, qualifications, and credentials before onboarding them to the clinic.
- Ensuring that all healthcare professionals associated with the clinic are legally authorized to practice.
- Taking full responsibility for the conduct, services, and interactions of doctors and healthcare professionals associated with the clinic.
Prohibited Activities
Users must not:
- Use the platform for unlawful activities
- Attempt unauthorized access to the system
- Disrupt or interfere with platform operations
- Upload harmful or malicious content
- Misuse patient or clinic information
Service Availability
We strive to keep the platform available and functional at all times. However, we do not guarantee uninterrupted access and are not responsible for downtime caused by technical issues, maintenance, internet failures, or third-party services.
Limitation of Liability
Apna Health Expert is not responsible for:
- Missed appointments
- User-entered incorrect information
- Technical interruptions
- Losses resulting from unauthorized account access
- Decisions made based on analytics or platform insights
Users access and use the platform at their own discretion and responsibility.
Intellectual Property
All platform content, branding, design, software, and features are the property of Apna Health Expert and may not be copied, modified, or distributed without permission.
Termination
We reserve the right to suspend or terminate access to the platform if users violate these Terms & Conditions or misuse the services.
Subscription & Refund Policy
Apna Health Expert operates on a freemium model. Users can access the platform with a free plan, while continued usage beyond the free usage limits or trial period may require an active paid subscription.
By purchasing a subscription, users agree to the applicable pricing, billing, and service terms.
Users may request a refund within 5 days from the date of payment. If the refund request is approved, the payment will be refunded through the original payment method.
After 5 days from the payment date, all payments will be considered non-refundable.
Apna Health Expert reserves the right to review and reject refund requests in cases involving misuse, policy violations, or suspicious activity.
We reserve the right to update subscription plans, pricing, usage limits, or platform features at any time with reasonable notice.
Changes to Terms
We may update these Terms & Conditions from time to time. Continued use of the platform after updates means you accept the revised terms.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact us through our official website or support channels.