Welcome to Apna Health Expert. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile application, website, and related services.

Information We Collect

We may collect the following information:

  • Name
  • Mobile number
  • Email address
  • Clinic information
  • Doctor and staff details
  • Appointment information
  • Device and usage information

How We Use Your Information

We use the collected information to:

  • Manage clinic appointments
  • Enable patient booking and queue tracking
  • Provide QR-based appointment services
  • Manage clinic users and doctors
  • Improve application performance and user experience
  • Provide analytics and business insights
  • Send important notifications and updates

OTP Verification & Third-Party Services

To provide secure login and authentication, we use OTP (One-Time Password) verification services. During this process, your mobile number may be securely processed through trusted third-party providers such as Google/Firebase Authentication services.

These services are used only for authentication and security purposes.

Data Protection

We take appropriate security measures to protect your personal information from unauthorized access, misuse, or disclosure.

Data Sharing

We do not sell or rent your personal information to third parties. Information may only be shared when required for:

  • Authentication services
  • Legal compliance
  • Technical service providers necessary for platform operation

User Responsibilities

Clinics and users are responsible for ensuring that the information provided on the platform is accurate and up to date.

Cookies & Analytics

Our website or application may use analytics and similar technologies to improve performance, understand user behavior, and enhance the overall experience.

Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those services.

Children’s Privacy

Our services are not intended for children under the age of 15.

Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with the revised date.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us through our official website or support channels.